I offer returns and exchanges. There are caveats, however, and I charge a small restocking fee on most returns. Please read this page in full for all the details.
If you change your mind…
If you change your mind, and you have not worn the item, please feel free to contact me within 60 days of the date of your purchase to return your item. The return will work as follows:
- I’ll respond with the address to send your return, and the exact amount I’m able to refund for your order.
- You’ll ship the item back to me.
- When the item arrives, I will inspect it to be sure it’s in unused and unworn condition.
- I will issue you a refund, minus what I paid to create your original shipping label and a restocking fee: 5% for most orders, or 20% for clearance items and photoshoot samples.
Why do you charge a restocking fee?
Large online retailers often offer “free returns,” but those returns are not actually free. The cost is built into their pricing model, and their enormous sales volume gives them access to lower processing costs and more predictable return expenses.
As a maker microbusiness, I don’t have the same advantages. I pay higher processing fees, and those fees are not returned when I refund an order. Rather than increase my prices for everyone to cover the occasional return, I use a small restocking fee to help cover the time and costs involved in processing returns.
For standard returns, I charge a 5% restocking fee. I even offer returns on clearance items – but on those items, the restocking fee is 20%, so that it also covers the time I’ll spend unpacking, inspecting, storing, and relisting the item in my online store.
What if I order the wrong size?
If you order the wrong size, I’m happy to do an exchange. Please contact me within 15 days to exchange your item. Exchanges work as follows:
- I’ll respond with the address to return the item.
- You’ll ship the item back to me.
- When the item arrives, I will inspect it, and send the replacement in the size you want.
The cost of the exchange ends up being born half by me and half by you – you pay to return the mistakenly ordered item to me, and I pay to ship the correct size to you.
If you’re at all unsure of your size, please reach out to me! Send me your measurements and tell me what you’re interested in purchasing. I create all of my own patterns, and I’m a stickler for a perfect fit. Based on your measurements, I’ll be able to recommend your best size, or if you’re in between sizes, I’ll be able to describe exactly how each size will fit. I can help you choose your best size based on preference for a looser or tighter fit, or on how the specific item you have chosen fits differently shaped figures.
Can I return an item for a store credit?
Yes you can! The process is the same as returns for a refund, except that a store-credit return does not incur a restocking fee. I’ll have you send the item back. Once I receive and inspect it, I’ll send you a coupon code for the amount you paid, minus what I paid to ship your order.
Can I return a made-to-order item?
Made-to-order items are created specifically after you place your order, so returns are handled a little differently than ready-to-ship items.
If the item is a design, size, and color that I regularly sell, I may be able to return it to my available inventory. If something unexpected happens, please reach out. I understand that plans can change, and I will always do my best to find a solution.
Can I return a custom-made item?
I’m afraid not. Items that are created specifically for you or modified from their original design cannot be returned. This includes custom designs as well as items where I make changes that permanently alter the piece, such as attaching sleeves directly to a corset.
Before purchasing, please measure carefully and reach out if you have any concerns about fit. I can often adjust my patterns to accommodate unusual figures and help you find the best fit possible.
What if there’s a problem?
If I make a mistake, please disregard everything I just said! I will consider it fully my responsibility and do whatever needs to be done to fix it for you. At no cost to you.
Thanks to a level of perfectionism bordering on neurosis, I triple-check everything. Lol, I’ve been in business since 2006, and I can count the number of those-kinds-of-returns on one hand — and have fingers left over!
I pride myself on having 100% happy customers. 🙂