Etsy sellers don’t trust Etsy anymore. We don’t believe the platform cares about us. We don’t believe they want what’s in our best interest. We’re there, not because we like to be, but because we’re stuck.

When people want something handmade, they go to Etsy. We know that. Etsy is the game we have to play, because they’re the only game in town.

On February 24, 2022, Etsy sent their sellers this email. We didn’t take it very well. 

In fact, here is a translation. The words of the email. Followed by what I heard in my head when I read it.

Dear Seller Community,

 At Etsy, we’re focused on building a marketplace that allows sellers like you to turn your creativity and passions into real, money-making businesses. 

Hi.

We love the money we take from you each month so much. We want that to grow, as we find more, and more, and more, and more, and more of you!

Last year, active sellers increased their sales by 23% on average compared to 2019, and in 2021 alone, we showed more than 90 million active buyers worldwide that there’s an alternative to big-box, automated shopping.

By the way — active sellers did well in 2021. If your business did poorly, it’s probably your fault.

Together, we’ve made Etsy the global marketplace for unique and creative goods.

But we’re a team! A team! And it’s just so great to have you with us.

We plan to make significant investments in marketing, seller tools, and creating a world-class customer experience so we can continue this tremendous growth. To support this goal, on April 11 we will increase our current 5% transaction fee to 6.5%.

Wow. What a great pandemic it’s been for us! We grew so much, and it was so nice, and we want it to continue! We’re already squeezing a lot out of you, but we’re pretty sure there’s an extra drop in there somewhere, and we plan to find it! Isn’t that wonderful?

This change will allow us to make improvements in three key areas: 

Bringing more buyers to Etsy: Last year, we spent nearly $600 million on marketing. This year we’ll be investing even more, including on TV commercials, influencers and tastemakers, billboards, podcast advertising, and email marketing that bring new buyers to Etsy.

We’re bringing you buyers! Buyers! Aren’t you excited? Wait, you aren’t? Oh, you think those buyers will be more interested in the mass-produced junk we’ve been allowing onto the platform? We have no idea what you’re talking about!

The support you need: We’ll grow our support team by more than 20% this year so you can get help more quickly and easily, including faster email responses, expanded access to live chat, and prioritization of your most urgent requests.

What’s that? Oh, you’re saying you have no support at all — and 20% of zero isn’t that great of a number? Sorry, but we’re putting our fingers in our ears now! We won’t hear anything else you say. Yes, 20% more support, just for you. Aren’t we awesome?

Keeping Etsy unique: We’ll build on last year’s roughly $40 million investment in the teams and technology that help make our marketplace a safe and secure destination for handmade, vintage, and special items. This year we’ll expand our efforts to remove listings that don’t meet our policies and help you resolve issues with buyers.

We can’t admit that our platform is flooded with sweatshop-produced products in the first place. But you can totally trust us to crack down on them. Because we say so.

These are some of the great things we’ll invest in to keep Etsy a beloved, trusted, and thriving marketplace. We don’t take fee changes lightly, and we believe that these investments will enable Etsy, and our seller community, to continue to grow.

Yes, there are other mysterious things we plan to do with your money. They have to do with growth. We won’t actually mention them in the email. Please, focus on the earlier parts. It’ll all be good. You can trust us!

Thank you for making Etsy a one-of-a-kind marketplace.

It was followed up by a smiling photo of Josh Silverman, Etsy’s CEO. 

Josh Silverman. The guy who got on the board back in 2016. In 2017 he ousted the CEO who actually gave a shit about us, laid off a ton of Etsy employees, dropped Etsy’s Public Benefit Corp certification like a hot potato, and then, proceeded to make all the changes that I have been describing in this series.

That smug, self-satisfied, completely tone-deaf email was the final straw for me.

This post is part of a series telling the story behind the 2022 Etsy Strike. Click here to start at the beginning.

Remember that time in mid 2021 when we kept seeing photos like this out of California?

I don’t know about you, but it felt like the harbinger of the apocalypse to me.

It was right in the height of the worst of the fires that I got an email from Etsy letting me know about yet another change to the platform.

I was excited — for a little bit. At first glance, it seemed like they might finally be answering our prayers.

You see, Etsy has this reseller problem. We don’t mean vintage sellers, or people outsourcing production of things they’ve at least designed themselves. We mean people that buy things made in sweatshops, and pass them off as handmade to unsuspecting buyers.

It’s horrible for us. Imagine handcrafting all of your items, and having to compete in prices with a bunch of liars pretending factory-produced products are handmade.

It’s horrible for the platform. The subreddit r/Etsy is full of reports from buyers who feel like fools after being tricked by one of these sellers.

Those people don’t come back to Etsy again. That hurts all of us.

We’ve been trying to get Etsy to enforce their own terms for years now, but the problem just keeps getting worse and worse. It was featured in a BBC Watchdog special recently. BBC did addend that Etsy removed those resellers after the show came out.

But I’d like to addend, if it takes a BBC Watchdog special to get 4 resellers removed from the platform, we are in trouble!

At first glance, the Star Seller Program looked like a way to help legit handmade shops and unique vintage shops shine. It said it would highlight great customer service, and my customer service is utterly stellar.

Then I looked into how it actually works.

The Star Seller Program is a dumpster fire.

You’re judged on three metrics to qualify. First, star ratings. You need 95% 5 star ratings in your shop. Eighteen out of nineteen 5 star ratings, and you’ll qualify. 

But. 

If you receive a glowing 4 star review, it counts the same against your total as a one star review.

The second metric you’re judged on is message response rate. You must respond to 95% of all messages within 24 hours. There is no way to set off-hours on the weekend, and have that 24 hour counter start when you return on Monday. If you want a weekend off, you have to set an automated reply. I hate to do that. Autoreplies are so impersonal and robotic.

The way the program is designed, you could just set an auto reply, keep renewing it, never respond to any messages, and still qualify.

The third metric you’re judged on is on-time shipping and tracking. You must ship 95% of your orders on time, and with tracking. For many sellers, that means no more shipping stickers and tiny letter-class items cheaply. And can you see how that requirement would be a distinct advantage to anyone who doesn’t offer made-to-order items, and a distinct disadvantage to those who do?

The Star Seller program was announced on July 28, 2021, and would go live on September 1st. We had a little over a month to prepare for a program in which we would be judged for our last three months of activity.

I couldn’t qualify for it until November 1st. My shop, with thousands of customers regularly telling me things like I’m their “fairy hatmother” and that they felt the most beautiful they ever felt in their life while wearing my designs, could not qualify.

This happened because of aspects of my shop that are unique to handmade sellers who make items to order.

The star ratings I qualified for, no problem. Over a thousand ratings in the life of my shop. I’ve never received lower than a 4 star, and I can count 4 stars on one hand, and have fingers left over.

My message response rate was abysmal. Around 60% I believe. Part of this is because my customers often find me on the weekend and I respond on Monday. Another part of this is because of the way the Etsy platform is designed. I make a lot of things that match each other.

For instance, just in the photos above: fascinator, hat, red overskirt, black lace underskirt, bustle petticoat, garter shorts (holding up the stockings at left), stockings (I make those by upcycling tights so that they come in plus sizes), shrug, and gloves.

On every listing on Etsy, there is a nice big “message” button to contact the seller. Anytime someone pushes this button, a new message thread will open. It’s common for someone to get so excited about discovering my items, that they open up to 6 message threads asking me questions about different things.

Before the Star Seller Program, I would just respond to all 6 questions in a single message thread. After the Star Seller Program, I guess I’m supposed to respond to all of them individually?

“Hi! I’ve responded to your message elsewhere. Thanks!”

“Hi! I’ve responded elsewhere, sorry to spam you. Thanks!”

“Hi! I’ve responded elsewhere, I’m really sorry, Etsy forces me to do this.”

“Hi! I’ve responded elsewhere, and I promise I’m not a robot. Could someone please send that memo to Etsy?”

“Hi, I’m so sorry. I should just give up on being a Star Seller on the Etsy platform, since it forces me to do things like this…”

No, I haven’t done anything like that. I’ve been silent about all these changes, except to friends and family. I don’t know why, but I thought my customers wouldn’t support me if I spoke out. I’m so grateful to have been so wrong about that.

The first time it happened after the Star Seller announcement, I clicked the button to sort all those additional messages into spam. I needed a way to mark messages as “not needing a response” and from my research, it seemed like the spam folder would work that way.

Then I felt horribly guilty, because it wasn’t spam, it was beautiful excited messages from a beautiful excited person who was happy to have found me.

And I’m still not sure if that customer was notified when I did that. I thought they weren’t, but I also haven’t been able to find definitive info on the subject. That haunts me a bit.

The other thing that I could not qualify for is the on time shipping and tracking metric. It’s common for people to purchase things in-stock in my shop, and ask me to make a different size. I run a backlog of sewing orders, so this takes 4–6 weeks to do, and the customer is perfectly happy with this timeframe for a made-to-order treasure.

Etsy, however, only lets me change the shipping date 21 days out in the future on an order, and I can only change the date once.

Perfectly happy customers with delayed shipping dates on orders, due to those orders being made just for them, caused me to not qualify as an Etsy “Star Seller”.

I am a Star Seller. I don’t care what Etsy says. I was so angry at that point, that that is when I made the decision to fight back. To start some kind of collective action against Etsy.

I didn’t for two reasons. One, the orange-sky photos coming out of California insisted to me that the world was ending. I was tired.

Two, I knew that Star Seller was a bad thing to fight over. It’s hard to explain how it’s so damaging to those of us with really unique businesses. There’s a reason why this article is so much longer than others in this series!

But I also knew Etsy wasn’t finished. I knew there would be another change.

I knew it wouldn’t be long until they made yet another decision that hurts us, but helps their bottom line.

Next time, Etsy. The next time you hurt me, I will fight back.

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Update: Etsy made changes to the Star Seller program shortly after the Etsy Strike. Some of the things I talk about in this blog post are no longer true. The program still disadvantages made-to-order and small sellers, and it still forces a poor work-life balance on makers like me, but today, it’s not quite as much of a dumpster fire as it was for the first year after its inception.

This post is part of a series telling the story behind the 2022 Etsy Strike. Click here to start at the beginning.

Remember that time in early 2020, when we were watching the news coming out of China with increasing feelings of “Oh, shit…”?

The day after the CDC let us know we were really in for it, Etsy let me know my business was really in for it too.

Offsite Ads, announced on February 26th, 2020, is a program I can’t opt out of. Here’s how it works:

A shopper clicks an ad, which I don’t want, but Etsy purchases unilaterally on my behalf. Afterwards, if that shopper decides to purchase something — anything — from my shop within the next 30 days, instead of the 8–10% fees I have figured into my prices, I pay 20–22% fees. With Etsy’s old fee structure, that is. Raise those numbers by another 1.5% with the fee increase we’re currently protesting.

But. Most of my business is made-to-order wedding dresses. So for me, let’s talk about how that would really work.

Someone contacts me wanting a made-to-order wedding dress. I quote them a price of, let’s say $900, because custom wedding dresses are time consuming to make. They check out. I receive their payment. But… Surprise! Etsy has attributed the order to an Offsite Ad.

I receive $800, and I still have to pay all other Etsy fees on the entire $900.

Oh, and this Offsite Ad fee is charged on shipping too. I feel like I should mention that. Express shipping, International shipping. If you choose upgraded shipping from a seller on Etsy and it seems outrageously expensive, that’s why. When possible, we try not to get completely screwed by Etsy fees.

The hardest part about running an Etsy shop, or any online business, is how much your income can vary from week to week, or month to month.

Congratulations, now it’s even more variable, with a 12% fee that could apply to none, or technically all of your listings for a time.

It’s a crock. If Offsite Ads were really a benefit to sellers, as Etsy claims, why are we unable to opt out?

They started charging us for Offsite Ads while the first death wave of the pandemic was still raging. I stopped doing custom orders. I had to anyway, with two kids in virtual school. 

But I also never started taking custom orders again after my kids went back to school.

It’s been a huge income loss for me (about 2/3, to be exact). I don’t know what to do. If someone contacts me on Etsy for a made-to-order gown, I don’t know how much to charge them, because I don’t know how much I’ll receive. If I try to complete the sale offsite, I could be banned from Etsy for “fee avoidance.”

That’s it. That’s the issue in our petition that personally means the most to me. If they refuse to let me opt out of Offsite Ads, I have to leave the platform. I have no other choice.

And it’s not fucking fair. I built Etsy, along with all the other sellers who joined when the platform was still this tiny place that had no shoppers.

Etsy had the idea — an amazing idea — but we are the ones who built the platform. We are the ones who created the products that made Etsy unique. We are the ones who kept buyers coming back, by being friendly and fun to do business with.

When Etsy introduced Offsite Ads, they posted a Seller Response Survey. Based on the buzz in the Etsy forums and in Etsy subreddits, they received countless enraged responses.

They ignored us.

But today, we are turning into a force that will be difficult for them to ignore.

This post is part of a series telling the story behind the 2022 Etsy Strike. Click here to start at the beginning.

In the beginning of 2019, I drew this picture.

In my imagination, I was that girl sitting on the moon.

I had all these ideas, and I was so excited to start sharing them with the world. There was even a very practical reason why I felt so hopeful about the future. My youngest child was finally in school and out of my hair every weekday! I was convinced that 2019 would be my best year ever.

And Etsy would help me get there, with the buyers they were bringing to me with the extra 1.5% they had been taking out of my sales. I didn’t realize they had switched to using my money to bring sellers, not buyers, to make themselves more money.

But there were things on the Etsy platform that made me start having doubts. In July of 2019, they started trying to force everyone to offer free shipping on all orders over $35.

Etsy had been recommending that sellers offer free shipping for a long time. They told us it would increase our conversion rate – or the percentage of the people that find our shops that decide to make a sale. I had listened to Etsy’s advice early in January 2018 – despite the fact that back then, it caused me to pay them a bit extra in fees.

My conversion rate dropped in 2018, but I hadn’t done the math on that yet. It hadn’t occurred to me to start checking the math on the things Etsy recommended to me.

The push for free shipping didn’t affect me since I was already offering free shipping, but it really bothered me. For a handmade item, $35 isn’t much. In fact, including shipping, this is a $35 handmade item:

Yes, you’ll find a ton of sellers selling handmade for cheaper on Etsy, but in most cases, that’s because that seller hasn’t had a busy enough month yet to calculate how much they actually earn per hour in their shop. We base our prices on the hourly wage we would like to earn, but how much we actually earn depends on how much time it takes us to do all the tasks that we can’t get paid for.

On a busy month, that’s about half the time you spend running a handmade business. On a slow month, it can be 75% of your time. The point is – you have to figure all that other time into your pricing or you’ll make more per hour at your local fast food place. For a handmade item, $35 should correspond to only about 20-25 minutes crafting time. And it’s hard to come up with a great sellable design that takes that little time to make.

By putting the free shipping price that laughably low, Etsy gave me serious doubts that they had a clue what it’s like to run an artisan business.

And I noticed some other things. I would proofread one of my listings after publishing, and there would be this section on it titled “You may also like…” that featured a bunch of items from other sellers.

I may have been part of a test group and not seeing what everyone else was seeing, but at one point, this “You may also like” section was so prominently featured on one of my listings that it felt like the purpose of that listing was to convince buyers to buy something else.

And I saw the same thing on listings from my sister, except worse. She makes jewelry, so the “you may also like” section was full of pieces I recognized as made-in-China.

It occurred to me that if a corporation like Etsy wanted to make a lot of money, that would be a very good strategy. Use the people that make the truly unique items…

…to bring buyers to the platform, and then do your best to sell those buyers cheap items imported from sweatshops that other sellers are passing off as handmade.

Was Etsy doing this to myself and my sister? Possibly. Through 2019, each hour that we spent trying to grow our Etsy shops had diminishing returns.

And we did try. In both our shops, social media referrals are up. In both our shops, views from Etsy search and “Other Etsy pages” are down.

Initially I planned to hang that picture of the girl on the moon on the wall of the studio I hope to have some day. I’ll probably give it away instead. It’s hard to look at that picture today. The girl doesn’t look like a creative, brilliant artist to me anymore.

She looks like a fool.

This post is part of a series telling the story behind the 2022 Etsy Strike. Click here to start at the beginning.

In June of 2018, I took photos of this dress – my first fantasy design.

It was also around then that I got an email from Etsy telling me they would be raising my fees. I was a bit nervous about my shop. I’d heard things about Etsy’s CEO (who had done a lot of for-the-greater-good projects) being fired and replaced with a new one. The new CEO was making a lot of changes very quickly.

From when I joined in 2007, Etsy was always a place where I knew I needed to drive my own traffic. Even as Etsy had gotten bigger over time, it was still a given that success on Etsy required doing your own marketing and promotion. Particularly if you sell something unique. Etsy would bring a few buyers that care about handmade in general to the platform, but if you want the buyers that care about the type of stuff that you make, you should work on bringing them yourself. In return for this, we paid low fees, and the number of buyers on Etsy’s platform kept growing thanks to the hard work of all the sellers in the ecosystem.

The fee increase seemed justified, because Etsy let me know that they would be changing that deal. They told me they would be using the extra money I would send them to bring more buyers to the platform. It was a large increase – from 3.5% to 5%. It would bring the yearly cost I paid to sell my designs on Etsy just in transaction fees (they charge us separate fees for hosting listings, and to process each payment) from about $1100 to nearly $1600.

But more buyers would make it worth it to me. I would continue with my marketing efforts, and with Etsy’s push to bring me new buyers as well, I would end up making more sales.

2018 was my best year. Towards the end of it, it did seem like they brought more buyers to me.

Sadly, that would be shortlived.

The graph shows Etsy’s active buyer counts each quarter for a year and a half before the 2018 fee increase and a year and a half after the 2018 fee increase. That information is public, because they release it to their investors each quarter.

What you see in the blue line on the left is a combination of people like me working hard to grow the platform, and the marketing Etsy was doing for a 3.5% fee. On the right you see two lines. The blue trendline, which is what you would expect to happen with no fee increase. And the red line – what actually happened.

Do you see that jump between the third and fourth quarter of 2018? And how the line goes nearly parallel afterwards?

I really believe Etsy ramped up marketing to buyers for a few months – for as long as they thought their sellers were paying attention. That red line going near-parallel is what would happen if they stopped all new marketing-to-buyer efforts after that point, but we sellers kept working hard to grow the platform. I certainly did.

And look at what happened with sellers in the same timeframe.

I had an amazing end of 2018, followed by a shrinking 2019. It’s exactly what I would expect to happen if Etsy only tried to bring me more buyers for a few months, and then used my money to bring themselves more sellers.

I really believe they took my money, and the instant I stopped paying attention, they used it to make themselves even more money.

They lied to me.

But I didn’t know that back then.

I wouldn’t find out until later.

This post is part of a series telling the story behind the 2022 Etsy Strike. Click here to start at the beginning.

Hi, I’m an Etsy seller.

I say that, and I feel the import of the words, and I realize something.  It might not mean the same thing to you as it does to me.  I should explain to you what I actually mean when I say that phrase…

Hi, I identify as an Etsy seller.

I guess it makes sense.  When you tell people “Hi, I’m an Etsy seller” for more than 15 years, it starts to become a part of your identity.

15 years ago, I would have told you those words, and then I would have said, “Have you heard of Etsy?”

Most likely, you would tell me no.  In return, I would say, “Oh my gosh!  You should check it out!”

I would explain to you how Etsy is this amazing online shopping site kind of like Ebay but for artists and craftspeople!  You can also get supplies on there, and they allow vintage too – which is totally cool, since vintage items are so fun and unique.

Really, it’s kind of an ecosystem for creative types!  In addition to the shopping, there are forums where you can connect with likeminded people. And oh!  The stuff you can find on there is so amazing!  It’s people – actual real people – making stuff, and sharing it with the world!

Would you smile?  Would you engage? If so, then I would babble on excitedly about Etsy for quite a while to you.  It’s hard to overstate just how enthusiastic I would have been.  If there were a choir devoted to singing Etsy’s praises, I would have been a lead soloist.

But that was then.

This is now.

Today, when I tell you, “Hi, I’m an Etsy seller,” I no longer feel any excitement.  Mostly, I feel tired.  And I feel frustrated.  Discouraged.  Betrayed.

Etsy is still a part of my identity, but it doesn’t feel like a healthy part.  I need to stop introducing myself that way.  Etsy is my master, and I am the abused dog that keeps coming back to them every time they call me.  I need to leave the platform.  I really could, if only I could stop believing in them.

And the phrase “Hi, I’m an Etsy seller” means so many other things to me too each time that I say it.

It means, “Hi, I’m so creative that I fail at life half the time, but holy crap, you should see the things I make!”

It means, “Hi, I’m an outside the box thinker who figured out how to build an online business from the ground up, with no training whatsoever!”

It means, “Hi, would you like to see my soul?  It’s on the internet.  Hang on, I’ll show you!”

This is the story of the death of my Etsy business.  I poured my heart and soul into my shop, and it is true that the first decade I spent with them was amazing.  

Since about 2018, however, they have done everything they possibly can to kill businesses like mine.

February 24th, 2022, was the final nail in the coffin of my belief in Etsy.  They reported a second year of record breaking profits to their investors, and at the same time, reached out to all of us, their sellers, to let us know they would be raising our fees… again.

At that moment, I realized I was done taking all of these horrible platform changes lying down.

I wouldn’t let Etsy kill my business.

I would fight back.

I’m working on a new section on my website to help with ordering custom wedding dresses and costumes from me.  So it makes sense to have a list of everything I can make – every skirt design and jacket design.  And I kid not, I’ve designed and drafted so many beautiful skirt patterns over the years that I have difficulty remembering them all!

One thing that makes it complicated is my skirts are interchangeable.  I have front patterns and back patterns – and you can combine different fronts with different backs for a ton of unique styles.  For instance, here are two fronts, and two backs, and depending on which front and which back you choose, you wind up with four different skirts!

Each time I’ve tried to list all my skirts, I’ve missed a few cute combinations.  And I definitely don’t want to miss anything in the new custom orders section for my website.  So I cut up a bunch of cardstock, did some reeeeeally quick sketches, and made cards for every skirt pattern I’ve drafted so far (or am in the process of drafting).

And then I looked at all of them and thought geez, no wonder why I’m getting confused!

Once you start combining all these patterns with eachother, it makes quite the plethora of available styles!  So I’m sorting all my skirt styles into “Silhouettes”.

And here they are!

I think because I’m a Late-Victorian-Era obsessed nut, this one’s my go-to.  When I design new things, I practically have to slap my muse to not design a new bustle skirt!  So there have been a ton of bustle skirts over the years.

Sometimes I like to cosplay a younger character – or an adult character with a cutesy personality, and when I do, I definitely want a petticoat skirt. 

High low skirts are awesome because they look 100% amazing worn by themselves.  If you want a cute look but prefer not to have to mess with petticoats, bustles, or other undergarments, high low is the way to go.

Apparently I need to actually make a few Flowy skirts!  Lol when I went looking for pictures of them, I realized that none made it past the sketch point.  Flowy skirts are based on a full circle’s worth of fabric, and they fall smoothly past the hips.  They are supremely twirl-able, and – well, flowy!

Sometimes, you just want to go all out.  The costume equivalent to this is wearing a hoop skirt!  Many of my skirts have an alternate version to the pattern that’s intended to wear over hoops.  And I have a few dedicated hoop skirt patterns as well.

And then that is only the tip of the iceberg, since every silhouette has multiple skirt patterns, and usually there are multiple looks you can create with a single skirt too, depending on what you wear it with.  For instance, “Vintage Diva” my most popular skirt, can be worn in no less than 6 ways!

Lol, I fail at making/designing anything simple…

Which could explain why I always run late with new designs! I started writing and organizing pictures for this new section of my website way back in June! And I expected to have it complete by mid-July.

It’s September now, and I believe I’m about halfway done. Sigh.

I planned to do the writing/organizing part in all the “free time” I thought I’d have once Virtual School ended, but it hasn’t quite worked out that way!

But until I finish, I thought you all might enjoy this little preview. 🙂